Refund policy

You have 14 days upon the receipt of your order to request to return or exchange your item(s). Your refund will be issued within 7 working days upon reception of your return.

All Items must be returned in their original condition, unwashed, with original tags attached in original packaging. If your returned item is in used condition, we will not accept your return and deliver it back to your original shipping address.

To return or exchange your product, please contact our customer service via e-mail at:

| kzeniya@kzeniya.com

When returning items from outside the EU, you may incur import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them. Please note that we will deduct any eventual import duties related to your return from your refund.